Angel Express Terms & Privacy.

1. Service Terms and Acceptance

By accessing or using Angel Express services, creating an account, requesting or accepting a ride, submitting a chauffeur application, or communicating through an Angel Express platform, you agree to these Terms of Service and acknowledge this Privacy Policy.

“Angel Express,” “we,” “us,” and “our” refer to Angel Express Mobility. “Passenger” means a person requesting or receiving transportation. “Chauffeur” or “driver” means an approved person providing or seeking to provide transportation through the Angel Express network.

Angel Express provides transportation booking, coordination, support, driver assignment, trip monitoring, communications, and related operational services. Availability is not guaranteed for every date, route, passenger request, vehicle type, or location.

2. Bookings, Quotes and Fare Confirmation

A submitted request is not a confirmed reservation until Angel Express accepts the request and provides confirmation through the website, app, email, text message, telephone, or another authorized channel.

Fare estimates are based on information available when the estimate is created. The final fare may change when the passenger changes the route, pickup time, destination, number of passengers, luggage, vehicle needs, wait time, stops, trip type, or other material booking details.

Tolls, parking charges, airport fees, cleaning charges, damage charges, excessive wait time, special requests, and other disclosed trip-related charges may be added where applicable. Angel Express will not knowingly add undisclosed charges without a reasonable basis.

3. Cancellations, Changes, Waiting Time and No-Shows

Passengers should request cancellations or changes as early as possible. A cancellation, no-show, or material last-minute change may result in a reasonable fee when a chauffeur has been assigned, has begun traveling to the pickup point, has arrived, or when Angel Express has incurred nonrefundable costs.

Any applicable cancellation or waiting-time charge should be communicated before collection whenever reasonably possible. A passenger who believes a charge is incorrect may contact support for review.

Angel Express is not responsible for delays caused by traffic, severe weather, road closures, law-enforcement activity, airport operations, mechanical emergencies, public events, passenger lateness, incorrect booking information, or other circumstances beyond reasonable control. We will make reasonable efforts to communicate material delays and arrange alternatives when practical.

4. Passenger Responsibilities and Conduct

• Provide accurate identity, contact, pickup, destination, passenger, and luggage information.
• Be ready and reachable at the scheduled pickup time.
• Use seat belts and follow lawful safety instructions.
• Treat chauffeurs, staff, other passengers, and vehicles respectfully.
• Do not engage in threatening, discriminatory, abusive, fraudulent, illegal, or unsafe conduct.
• Do not carry unlawful items, hazardous materials, or items that cannot be transported safely.
• Disclose accessibility needs, child-seat needs, service-animal needs, or other material requirements early enough for planning.
• Pay authorized charges associated with the booking.

Angel Express may refuse, suspend, or end service when reasonably necessary to protect safety, prevent fraud, comply with law, or address serious misconduct.

Minors

A person under 18 may not independently create an account or request transportation unless permitted by Angel Express and authorized by a parent, legal guardian, school, or other responsible adult. Additional documentation or supervision requirements may apply.

5. Chauffeur Applications and Responsibilities

Submission of a chauffeur application does not guarantee approval, employment, ride access, or earnings. Angel Express may request identity, license, vehicle, insurance, driving-history, background, and eligibility information before or after approval, subject to applicable law and separate authorization requirements.

• Maintain all licenses, registrations, insurance, inspections, and other credentials required by law or Angel Express policy.
• Operate a clean, roadworthy, and appropriately equipped vehicle.
• Drive safely, remain sober, and obey traffic laws.
• Use the Driver App and trip-status tools accurately.
• Protect passenger information and use it only for legitimate trip purposes.
• Report crashes, safety concerns, complaints, payment issues, or emergencies promptly.
• Do not transfer an assigned trip or allow an unauthorized person to perform it.

Chauffeur status, compensation, duties, insurance obligations, and any independent-contractor or other relationship are governed by the separate written chauffeur agreement and applicable law. Nothing on this public page alone creates an employment relationship.

6. Payments, Refunds and Chauffeur Payouts

Angel Express may accept approved electronic or manually coordinated payment methods. Payment timing may vary by booking and may occur before, during, or after a trip as shown in the booking confirmation or payment request.

Payment processors may collect and process payment-card or financial information directly. Angel Express does not intend to store complete payment-card numbers on its own application database.

Refund requests are reviewed based on the booking, service delivered, payment status, documented charges, and relevant circumstances. Approved refunds may require processing time imposed by the payment provider or financial institution.

Chauffeur compensation and company revenue shares are governed by the applicable chauffeur agreement and trip record. The presently intended standard split for eligible trip revenue is 70% to the chauffeur and 30% to Angel Express, but exclusions, fees, refunds, reversals, disputes, taxes, incentives, or a written agreement may affect the final amount.

7. Safety, Emergencies and Live Trip Monitoring

Angel Express may use live location, route progress, driver status, passenger status, emergency contacts, support communications, and trip-event information to coordinate active rides, estimate arrival, respond to concerns, investigate incidents, and support passenger and chauffeur safety.

Angel Express is not an emergency-response agency. In an immediate emergency, call 911 or the appropriate local emergency service first, then contact Angel Express when it is safe to do so.

A passenger may share trip information with a family member or trusted contact through available features. The passenger is responsible for ensuring that the recipient is authorized to receive that information.

8. Privacy Policy: Information We Collect

Depending on how a person uses Angel Express, we may collect:

• Identity and contact information, including name, email address, and telephone number.
• Account details, login records, preferences, and profile information.
• Pickup and destination addresses, route information, trip dates, trip times, and booking notes.
• Passenger count, luggage information, accessibility requests, and emergency-contact details.
• Student-verification information voluntarily submitted for an eligible student benefit.
• Chauffeur application, vehicle, licensing, approval, insurance, and eligibility information.
• Trip status, GPS or approximate location, device information, push-notification tokens, and technical logs.
• Payment status, transaction references, invoices, refunds, payouts, and related financial records.
• Ratings, reviews, support messages, complaints, safety reports, and other communications.
• Website and app analytics, including pages viewed, device/browser information, referring sources, interactions, and approximate location derived from IP address.

How We Use Information

• Create and manage passenger, chauffeur, and administrative accounts.
• Prepare estimates, process bookings, assign chauffeurs, and operate trips.
• Provide live tracking, notifications, family check-ins, receipts, and customer support.
• Review student verification and chauffeur eligibility.
• Process payments, refunds, payouts, and accounting records.
• Detect fraud, misuse, safety incidents, unauthorized access, and technical problems.
• Improve routes, pricing, products, customer experience, and operational performance.
• Comply with legal, regulatory, insurance, tax, and recordkeeping requirements.
• Send service communications and, where permitted, relevant promotional communications.

Information Sharing

Angel Express does not sell personal information for money. We may share information with chauffeurs, passengers, authorized family contacts, payment processors, cloud-hosting providers, database providers, mapping and communications providers, analytics providers, professional advisers, insurers, authorities, and other service providers when reasonably necessary for the purposes described in this policy.

We may also disclose information when required by law, legal process, court order, insurance claim, safety investigation, or to protect the rights, security, property, or safety of Angel Express, users, or others.

9. Privacy Choices and Texas Consumer Rights

Depending on applicable law and any statutory exemption, a Texas resident may have the right to request confirmation of whether personal data is being processed, access personal data, correct inaccuracies, delete certain personal data, obtain a portable copy, or opt out of certain targeted advertising, sale, or profiling activities.

Angel Express currently states that it does not sell personal information for money. Some analytics or advertising technologies may nonetheless be treated differently under particular privacy laws, so users may contact us to ask about available opt-out choices.

To submit a privacy request, email [email protected] with the subject “Privacy Request.” Include enough information for us to identify the relevant account or records. We may request reasonable verification before fulfilling a request. Authorized-agent requests may require proof of authority.

We will not discriminate against a person for exercising a privacy right protected by applicable law. When a request is denied, the response may explain the reason and any available appeal process.

10. Cookies, Analytics and Similar Technologies

Angel Express uses Google Analytics and Microsoft Clarity to understand website traffic, navigation, performance, and user interactions. These providers may use cookies, local storage, device information, IP-derived location, and similar technologies according to their own privacy terms.

Browser settings may allow users to block or delete cookies. Blocking some technologies may affect website functionality, remembered settings, analytics accuracy, or interactive features.

Angel Express may introduce additional advertising, referral, affiliate, or sponsorship technology in the future. This policy will be updated when a material change affects how personal information is used or shared.

11. Data Retention, Security and International Processing

We retain personal information for as long as reasonably necessary to provide services, maintain trip and payment records, resolve disputes, support safety investigations, prevent fraud, meet tax or legal duties, enforce agreements, and protect legitimate business interests.

Angel Express uses reasonable administrative, technical, and organizational safeguards appropriate to the information and service. However, no online platform, transmission method, or storage system can guarantee absolute security.

Service providers may process information in the United States or other jurisdictions where they operate. Those locations may have different privacy laws from the user’s home jurisdiction.

Data Breach Response

If a security incident affects personal information, Angel Express will assess the incident and provide legally required notices to affected persons or authorities when applicable.

12. Additional Legal Terms

Intellectual Property

Angel Express names, logos, designs, software, text, photographs, graphics, and other original materials are owned by or licensed to Angel Express and may not be copied, altered, or commercially used without permission.

Third-Party Services and Links

The website or apps may link to or integrate with third-party platforms. Angel Express is not responsible for third-party content, availability, security, or privacy practices.

Disclaimers

To the maximum extent permitted by law, digital services and estimates are provided on an “as available” basis. Angel Express does not promise uninterrupted website or app access, exact arrival times, or availability for every requested trip.

Limitation of Liability

Nothing in these terms excludes liability that cannot legally be excluded. To the maximum extent permitted by applicable law, Angel Express will not be liable for indirect, incidental, special, exemplary, or consequential losses arising solely from use or inability to use the website or apps. Transportation incidents, payment disputes, bodily injury, property damage, or other claims will be evaluated under applicable law, insurance, and any governing written agreement.

Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where another law must apply. Any dispute should first be submitted to Angel Express support for a good-faith attempt at resolution.

Changes to These Terms

Angel Express may update these terms and privacy practices as services, technology, legal requirements, or operations change. The “Last updated” date at the top of this page identifies the current version. Material changes may also be communicated through the website, apps, email, or another reasonable method.

Severability and Waiver

If a provision is found unenforceable, the remaining provisions remain in effect to the extent permitted by law. A failure to enforce a provision does not permanently waive the right to enforce it later.

13. Contact Angel Express

Questions about these terms, privacy practices, passenger information, chauffeur information, cookies, payments, or a privacy request may be directed to:

Angel Express Mobility
Dallas, Texas, USA
Email: [email protected]
Phone: +1 (972) 836-7910